Shipping policy

Shipping Policy

This Shipping Policy describes how Veyralis (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

  • Shipping within the USA: Estimated delivery time is 5–8 business days.
  • International Shipping: Estimated delivery time is 5–10 business days. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

  • Standard shipping: free

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1-3 business days to appear. You can track your package using the link provided.

Shipping Destinations

We currently offer Standard shipping to destinations covered by our Canada, North America, Oceania, United Arab Emirates (UAE), and United Kingdom (UK) shipping zones.

Shipping destinations are configured through the shipping zones and available shipping methods in our General delivery profile. Availability depends on the destination country or region being included in an active market and a shipping zone with an available rate. The countries and shipping options available for your address are shown at checkout.

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Damaged, Lost, or Delayed Shipments

If you purchased shipping protection, please refer to your protection terms for covered events, exclusions, and instructions for submitting a claim. Contact support@veyralis.co if you need help finding this information.

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at support@veyralis.co, and we will assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

support@veyralis.co